Courses overview
Sales agility
To stay relevant in this fast moving world, one need to think and act fast. The need for agility has never been greater for leaders, entrepreneurs and commercial teams. This is one of the defining characteristics between your team success and failure, growth or stagnation of your organization. Streamlining your sales process, asking the right question, gathering the right information at the right time will help commercial team navigate the sales process with more rigueur, improve profitability and boost clients’ acquisition, retention in cross-selling, and up-selling.
Negotiation
Over 7000 books on negotiation in Amazon.com! A vital skill to succeed in business and life. But how do you navigate this sea of advice? We have refined the best practices in this workshop: street smart, advises and techniques to help you refine your style, increase the value of your deals. From preparation to developing an action plan, gathering the right information and refining your strategy, you will leave this workshop empowered, confident, enjoying the process and more in control of your negotiation.
Difficult conversations
Messy situations, angry tones, uncomfortable confrontations are a reality of our work life. When these conversations occur with clients, employees, suppliers, it can be nearly impossible to think clearly on your feet and craft a professional, clear and smart response. I should have thought of… could have said that… If only I had known this…. Are the afterthought we struggle with, sometimes keeping us awake at night. I have worked with sales team who dreaded the meetings when they had to be firm on either price, deadlines or terms and struggle with the message, Choice of words, tone, empathy impact how bad news is delivered.